Sitemorph Blog
Ideas and commentary from our team on our guides, website strategy and technology updates.

By Damien Allison

Recently the subject of finding a business mentor has come up more than once - most recently in the context that Richard Branson had a business mentor and it made a big difference to his success. Motivated to find out more I spend a little time researching and asking for suggestions on potential business mentors. Keen to get started in the mean time I also looking for videos of the man himself to seek inspiration from his story.

Below are a collection of videos that I found useful when trying to understand him - not necessarily his particular successes.

Advice for Entrepreneurs

Marketing and Business

I noted that in this video funding comes up - the point here is that launching a company without some form of funding will be hard.

Talking About Management

Learning From Failure

Take Away Messages

Do Everything You Can To Survive - Do Not Give Up

Richard's message that If you have done everything you can then you will sleep OK, and be able to pick yourself up and start again. really struck a chord. He also goes on to say not to take failure too seriously - the important thing is to learn from it, come back and start again. This seem to be a critical point in his discussions. If your secondary goal is to continue to learn, as it seems Richard's is then every failure can lead you closer to success.

Governments created limited companies as a vehicle to give you a chance to fail without being personally liable. There is little risk for the entrepreneur - apart from failure to progress.

Companies are About People

Richard mentions a few times about how he spends a lot of his time supporting and encouraging his team. Whether it be offering praise or going out and socialising.

This comes across especially strongly when Richard talks about what running a business is for him - listen out for his take on leadership as one of the main activities in running a business. This reminded me of the quote I have seen a number of times about 'working on your business not at your business'.

Funding Can Make a Difference

There is a thin line between success and failure - if you start a business without financial backing you are likely to go the wrong side of that dividing line - Richard Branson. A point not lost on anyone who has tried launching a startup.

The early days of trying to find product traction can be very hard work and - for SiteMorph we were lucky enough to be able to get started using personal savings. This bought us time with our target customers so that we could understand their problems.

It is my personal belief that innovation happens when you can stop thinking about how you are going to feed yourself for at least the immediate future. Lots of companies and thought leaders refer to this as innovation oxygen. It seems to be a common belief in technology companies too. Perhaps that is why so many of them ensure you are never too far from food?

Protecting the Down Side

For Richard this was exemplified by negotiating their aeroplane contract, when launching Virgin Airlines, that meant that they could hand back the keys after twelve months. This is a great insight into how you can control risk by bounding it. Giving yourself a chance to test something our in a way that means you live to fight another day.

Having Fun

My personal favourite nugget was: What ever you are doing, having fun - both personally and with your team - and when you go for a beer with as a team, make sure you take a notebook with you.

Happy viewing all - and Sir Richard - if you are reading this - thanks for sharing your experiences.

By Damien Allison

Some months ago a colleague mentioned the London City Business Library resources and support in the context of How can a startup based in London fail with such amazing resources as this - Anon. As well as the traditional 'hardware' resources there are a large number of free training events, but make sure you book early as there is a log of competition for places. It isn't hard to see why with sessions on subjects as diverse as:

  • Sales and Marketing
  • Public Relations on a shoe-string
  • Driving Traffic to Your Website
  • International Trade
  • Negotiation Skills
  • Social Media
  • Presentation Skills
  • Pricing Strategy
  • Cash flow management and forecasting

Since discovering this fantastic resource I have made use of a number of their services. Here are quick introductions to a few of them:

Mailing List and Company Database Training

The City Business Library have subscriptions to a number of very useful company information databases including the Mint Global Company Database which can be an invaluable tool for a startup or indeed larger company carrying out market research. The city business library offers a training course for £10 on how to get started with these tools. There are many potential uses of this data including:

  • Market research of other companies operating in a specific sector.
  • Market sizing information.
  • Mailing list creation.
  • Acquisition targeting
  • Identifying companies that are growing or shrinking.

The data can be searched by company status, location, revenue and many more fields. The output can also be tailored to include revenue and even director information. We used it to create a list of companies to target as potential clients - including their email contact details.

Obviously a resource this valuable has some limitations. One of the biggest being that there are restrictions on how much data you can export per day. For a startup this is an amazing and, in most cases, under used resource.

As well as use of the MINT database the training course also covers a number of resources useful for a startup wanting to do market research.

Startup Surgery with Nick Howe from NatWest

The startup surgery is a fairly informal session covering a wide variety of advice for aspiring startup founders and early stage startups. In general the advice is most relevant before you get started but much of it is useful for more established ventures too. One of the intriguing subjects on the agenda is personal suitability of founder. You can think of it as a way of interviewing yourself on whether you really have what it takes to run a startup.

One of the highlights of the course was the discussion around the subject of the weakness of the founders will be the weakness of the startup which makes a great deal of sense. Another interesting area of discussion was the effect of loneliness and isolation that many startup founders experience. Although not referenced this is a often quoted reason for having at least two co-founders. Nick's main area of focus was though business fundamentals, business case evaluation; which he explains using a number of examples from his experience as a startup loan assessor.

All in all - this session was also really useful.

Go Find Out For Yourself

It is probably worth almost any startup getting familiar with the vast array of information available at the City Business Library. Many of the same resources are also available from the British Library if that is more convenient.

By Damien Allison

adwords keyword tool

This guide is based on our experience and will be most relevant to those new to using keyword research to target their content to the maximum effect.

What is keyword research?

The process of investigating what keyword topic your content should target.

When creating any new content it is worth considering variants of keywords as there may be a significant variance in traffic volume for what seem like very similar keywords. Without getting too deep into the technical specifics, the more well regarded your site is the easier it will be for you to be ranked very highly for a particular keyword. Conversely, for a new or very small site, ranking on high value keywords is going to be harder. Which isn't to say that you should avoid contributing content to a high value keyword - just know that you'll start off with a low ranking.

The second part of keyword research is to think about how the content you are creating fits into your wider information architecture. You should try to avoid overlapping or cannibalising traffic from content you already have on your site.

Obviously I am glossing over the aspects of quality here. It is worth asking: Is my content adding something new, relevant, authoritative, and engaging?. Some content marketing specialists suggest that you should not even consider writing a piece unless you are going to ensure that it is the best content on a subject available on the internet - that's setting the bar perhaps too high!

The Common Mistake: Not Doing Keyword Research

Probably the most common mistake is simply not doing any keyword research.

Most people, if they're being honest with themselves, don't do it before they start writing. The problem is that as the 'expert' creating the content you may use different keywords to identify your subject.

A classic example is how people search for professional services, as an example consider looking for a tree surgeon VS an arborist. While to the professional these terms have significantly different meanings, to the average customer looking for someone to come and prune their tree, they are more likely to search for tree surgeon.

The reality is that you must match your content with the keywords that people will actually be searching for.

The Google Keyword Tool (part of AdWords) should be your first port of call. This provides lots of free information on the keywords that people are searching for, broken down in numbers of searches per month both globally and in your specific target geography.

The Mistake You Only Make Once: Finding Your Perfect Match

When first starting with the Google Keyword tool it can be easy to end up with too many ideas for how you could target your content. Remember, although there may be more traffic available for some keywords you should be focussing on the variant for your content that is most relevant to your readers.

In a more advanced mode you can combine tools like Google Trends with the keyword tool to identify content demands 'ahead of the curve'. This is a very large subject area that we'll tackle in a later blog post.

While the Keyword Tool gives you lots of data to base your content strategy on, a very common mistake is defining your strategy on 'broad match' figures. In the keyword tool you must take care to note the 'Match Types' you are using to estimate your chosen keyword volume.

Note that when you first log in this is set to Broad match. While looking at broad match can be useful in the early stages of investigation, it can also be somewhat misleading. If you are trying to figure out which variant of a keyword to target based on search volume you really need to switch, as you refine your potential targets to [Exact] match.

We were recently asked why an article that was targeted to a keyword with twenty million searches a month was only resulting in around one hundred and fifty visits per month.

The problem was that they had been using Broad match to plan their content based on search volumes. Looking at the same keyword from an exact match point of view it had around only five hundred searches a month. The site owner was obviously disappointed that they had invested time generating content targeting a particular keyword, but their sentiment and approach was valid. In reality they were seeing around two hundred visitors for the keyword - a respectable market share - indicating they were consistently highly ranked.

Wishful Thinking Mistake: It's Competition, But Not As You Know It

Another easy mistake made in interpreting the data available in the Keyword Tool is interpreting the 'Competition' column as an indication of how hard it will be to rank for that keyword. In reality this indicator is intended to provide a rough idea how much Google Adwords competition there is for searches on that keyword. While it does give you some indication if anyone wants to 'buy' that keyword it doesn't provide any insight on how hard it would be to rank for that keyword.

Remember, it is a very crude indicator - and it has a different purpose. It may give you an idea of organic competition, but it may not.

If you want to know how hard it will be to rank for your now selected, exact match sweet spot, there are a couple of ways you can get an idea.

The first is fairly obvious and straightforward - go to Google and search on your keyword of choice. Look at who is ranking and check them out with the page rank browser plugin. This will give you some clear insight into what page rank the top sites ranking for a keyword have. If the top sites ranking for your keyword have a page rank of '7' and you have a page rank of '2' then you are going to find it hard to get onto the first page.

Note that due to features like personalised search the site you see rank may not be the same one others do; we are just trying to establish a rough indicator. You can ameliorate the influence of personalised search by using incognito tabs in your browser, but this will still be different from what other people see in their personalised results.

Another way you can assess the difficulty of ranking is to use a tool like the Bing Webmaster Tools to research the sites ranking for a keyword. There are likely some better tools for link research but the Bing webmaster tool has the advantage of being free.

Obviously it will only give you a rough idea of how many links the top ranked sites have. Also as it is not going to be the same as the Google link database, it won't be an accurate reflection of Google's page rank, but it should be close. Again, as with the page rank approach, you're you just trying to get a rough comparative measure to evaluate your own position.

Job Done Mistake: Have Data So Time To Write

When doing keyword research it is really easy to stop the 'cycle' of refinement too quickly based on your initial findings.

An example would be finding a high value keyword with no real competition. Another would be to 'stop the press' on a project you have anecdotal evidence there is a need for due to low expected volumes. You can end up cornering a market just by being there first!

Taking Data Literally Mistake: Damned Lies and Statistics

One last thing to bear in mind is that the volume data for searches is alwyays going to be approximate and subject to change.

It is updated periodically, but won't give you an exact picture of how much search traffic there really is for a complex keyword term.

As with most of the 'data' we've looked at here, the figures are either crude or approximate. What you are looking for is strategic direction and major indicators. If one term has ten times the indicated volume you can probably believe it but if two terms are close then it is probably anyone's guess.

Happy keyword researching

By Damien Allison

Damien pitching at meet the investors event

Over the last few weeks I have been talking to more and more people within the venture capital community. Here I will share some tips and feedback based on our experiences so far. These tips are primarily based on my experience over the last few weeks at the startup engine - meet the investors over dinner event. The idea of the event was to get feedback from investors from the VC community on what they are looking for in early stage startups seeking cash.

Forget the old ways at your peril

Some of the most useful advice is probably to remember the usual questions that investors have on the tips of their tongue: At the risk of sounding obvious, always be prepared to answer:

  • What is the problem you are trying to solve?
  • How is your startup going to solve it?
  • Why would a customer buy from you?

There is obviously a lot more to pitching your start up. If you are preparing a slide deck you will probably find something like How to pitch a VC very useful.

No matter where you are in the life of your startup - you also need to know what you want and what you are willing to 'give away' in return. After-all we all know, 'nothing' in life is free! As you are selling yourself and your team - confidence is paramount. If you get nervous then rehearsing your pitch will likely help you overcome your apprehension.

It's all about the bottom line

If you are asking an investor to hand over substantial amounts of capital then they will be looking to see that you have a fully worked out business model with a clear vision of how you are going to generate revenue. Most of the investors that I have spoken to recently are looking for early stage startups that have at least some traction. If you are pitching to angels who usually offer support earlier in the process a less refined business plan will sometimes suffice.

At the same time - you need to be realistic; if your pitch is that you want the cash so that you can continue your philanthropic work then it is likely they will be 'out' pretty quickly. Equally, if you are pitching something that involves a route to market that is 'harder' than it should be then you are likely to loose your investment panel in a heart beat.

This all makes absolute sense when you think about it. One nugget of advice I personally received that was that part of my pitch suggested that we would be breaking one of the MBA rules of business. More work needed there then...

What is your 'Exit Strategy'

One question that I noticed came up quite a bit was 'what is your exit strategy'. This line of questioning surprised me a little. In all likelihood it is intended to see if you have thought about it and what your time scales and motivation are.

Addressing Uncertainty and Risks

Remember, when you are pitching to a potential investor they may have done some homework, but also they may not have. When presenting try to be aware of raising doubts and uncertainties. Just like optimising your landing pages - there are reservations that the investor will bring with them; there are others that they pick up on based upon your presentation. In a recent pitch I mentioned one of my own concerns: This came back as a useful point of feedback from an investor.

In terms of raising doubts and uncertainties, a common line of questioning from investors centred around scalability for businesses, which seemed viable but contingent on the founder. For some businesses the founder brings such a wealth of value that the company is dependent upon their involvement. Be ready to explain how you are going to scale the magic you bring.

Learn by Doing

The best advice seems to be to learn by practising. In most cases you won't get investment straight away. By starting the process before you really need the cash you can gain valuable field experience of the process. I am a real fan of ' get out of the building' as a way of learning.

At an event on PR and finding investors the founder of Sugru shared their experience of finding the right investor. In their case they did over one hundred pitches to find the right investor. For me this insight yielded the most important piece of advice: even if you have the best idea in the world it can take time to find the right investor for your company. You probably can't rely on getting funding to create your 'runway'. If you just get out there and do it - you will ironically be in a much stronger position for investment.

As a final note I would like to thank the team from TableCrowd and all of the advisers that gave me such useful feedback.

By Damien Allison

For some time the amount of technical debt on the Site Morph site has been increasing so we felt it was time for a little spring cleaning. OK - in places we have worked on new features but they have been validated by client feedback; not to mention in our backlog for some time.

Site Morph
home page V2

Rather than purely technical debt the goal of this week was to try and take advantage of more of the opportunities out there. As such many of the changes were more to do with addressing missed potential as much as technical debt.

Website Theme

One of the most noticeable changes is that we have made good progress on the new site design Yvonne which to my shame I have had for quite a while but not managed execute. On a personal level I must say that I prefer the new design. We coach a lot of A/B testing methodology but for these kinds of site wide changes, A/B isn't going to help too much and you just have to go with your instinct. The last time we did a major site redesign almost everyone seemed to prefer the new one - though I was shocked how many people offered their preference for the previous one. It is hard to say whether this is just a 'reaction to change' effects.

Site Morph
new home page V3

Test A Website

In the last few months I have received almost innumerable requests from advisers that we start offering a free trial period. One of my general concerns with this approach was that while we were iterating our Lean MVP we were really only looking for early adopters. My 'solution to this problem was to try and use what we had learned about using content marketing around our Accessibility Competition and allow potential users to get a sneak preview of what they were buying into without necessarily having to offer a complete account for 'free' and mange the users who decided not to go forward. We have seen first hand how the value of 'free' can undermine engagement with our own apps.

Notifications

Some of our clients have been asking for notifications for literally months. Well I can now announce that email notifications are now in beta using Send Grid. It is worth a taking a moment to mention just how easy the Send Grid API is to use. While our team has quite a bit of experience running mail servers features like the spam filtering and unsubscribe lists are great. On top of that we had a test email send via their API in less than two hours! The API is easy to use and pretty straight forward - so much so that I advised another start up to consider them.

The first opt in mail shot is running tomorrow, all being well we will be enabling notifications by default for all accounts in the coming week.

Technical Changes

As well as these fairly noticeable changes we have also been working across the site to improve the experience for customers. We hope you like the changes.

As ever we would love your feedback on the changes. Please feel free to tweet us your feedback .

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